Full Description

BS PD ISO/IEC TR 20000-12:2016 provides guidance on the relationship between ISO/IEC 20000-1:2011 and CMMI-SVCV1.3 (through Maturity Level 3). Service providers can refer to this guidance as a cross-referencebetween the two documents to help them to plan and implement an SMS. An organization employingthe practices in the indicated CMMI-SVC process areas can conform to many of the associatedISO/IEC 20000-1 requirements.

The guidance in Clause 4 describes how CMMI-SVC can support the demonstration of conformity toISO/IEC 20000-1:2011. A description of the purpose and content of both publications in 4.1 and 4.2 isfollowed by Clause 5, which relates process areas in CMMI-SVC to clauses in ISO/IEC 20000-1:2011. Thetables in Annexes A and B relate terms, clauses, and paragraphs in ISO/IEC 20000-1:2011 to CMMISVC.Table B.1 is a simplified summary of the correlation seen in Table 3 for those readers who want anoverview. The tables indicate those aspects of ISO/IEC 20000-1:2011 and CMMI-SVC that represent thegreatest link between the two sets of documents, from the perspective of a service provider.

This document can be used by any organization or person who wishes to understand how CMMI-SVCcan be used with ISO/IEC 20000-1:2011, including the following: a service provider that intends to demonstrate conformity to the requirements of ISO/IEC 20000-1:2011 and is seeking guidance on the use of CMMI-SVC to establish and maintain the SMS and theservices; a service provider that has demonstrated conformity to the requirements of ISO/IEC 20000-1:2011and is seeking guidance on ways to use CMMI-SVC to improve the SMS and the services; a service provider that already uses CMMI-SVC and is seeking guidance on how CMMI-SVCcan be used to support efforts to demonstrate conformity to the requirements specified inISO/IEC 20000-1:2011; an appraiser or assessor who wishes to understand the use of CMMI-SVC as support for therequirements specified in ISO/IEC 20000-1:2011.This document can also be used with the other parts of the ISO/IEC 20000 series.


Cross References:
ISO/IEC 20000-1:2011
ISO 9000:2015
ISO 9001:2015
ISO 31000:2009
ISO/IEC 20000-1:2011
ISO/IEC 20000-2:2012
ISO/IEC 20000-3:2012
ISO/IEC 27000:2014
ISO/IEC 27001:2013
ISO/IEC 27013
ISO/IEC/TR 20000-4:2010
ISO/IEC/TR 20000-5:2013
ISO/IEC/TR 20000-9:2015
ISO/IEC/TR 20000-10:2015
ISO/IEC/TR 20000-11:2015
ISO/IEC 21827:2008


All current amendments available at time of purchase are included with the purchase of this document.

Product Details

Published: 10/31/2016 ISBN(s): 9780580909900 Number of Pages: 44File Size: 1 file , 2.5 MB Same As: ISO/IEC TR 20000-12:2016 Product Code(s): 30327077, 30327077, 30327077 Note: This product is unavailable in United Kingdom