BS PD /IEC TR 20000-4:2010

BS PD ISO/IEC TR 20000-4:2010

Information technology. Service management. Process reference model British Standards Institution / 31-Dec-2010 / 34 pages ISBN: 9780580650338

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Cross References:
ISO/IEC 20000-1
ISO/IEC 15504-1
ISO 9000:2005
ISO 9001:2008
ISO 10007:2003
ISO/IEC 12207:2008
ISO/IEC 15288:2008
ISO/IEC 15504-2:2003
ISO/IEC 15504-3:2004
ISO/IEC 15504-4:2004
ISO/IEC 15504-5:2006
ISO/IEC TR 15504-6:2008
ISO/IEC TR 15504-8:2008
ISO/IEC TR 24774:2010


All current amendments available at time of purchase are included with the purchase of this document.



Keywords: Management; Computers; Computer networks; Maintenance; Management operations; Management techniques; Data processing; Data handling; Data management

Product Code(s): 30191776,30191776

This product references:ISO 9000:2005 - Quality management systems - Fundamentals and vocabulary
ISO 9001:2008 - Quality management systems -- Requirements
ISO 10007:2003 - Quality management systems - Guidelines for configuration management
ISO/IEC 12207:2008 - Systems and software engineering - Software life cycle processes
ISO/IEC 15288:2008 - Systems and software engineering - System life cycle processes
ISO/IEC 15504-3:2004 - Information technology - Process assessment - Part 3: Guidance on performing an assessment
ISO/IEC 15504-4:2004 - Information technology - Process assessment - Part 4: Guidance on use for process improvement and process capability determination
ISO/IEC 15504-5:2006 - Information technology - Process Assessment - Part 5: An exemplar Process Assessment Model
ISO/IEC 15504-2:2003 - Software engineering - Process assessment - Part 2: Performing an assessment

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