AWWA ACE92013

AWWA ACE92013 Utilities Building Community Support through Public Information
Conference Proceeding by American Water Works Association, 01/01/1992

Todd, Dave

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The City of Fresno serves as a case study for building community support during a crisis. Due to a water quality crisis, the city was forced to incorporate emergency water conservation measures. This paper discusses the water department's response, including addressing customers' concerns and implementing a youth education program.