AWWA ACE93003

AWWA ACE93003 Public Involvement Strategies for Rate Change Acceptance
Conference Proceeding by American Water Works Association, 01/01/1993

Rothstein, Eric; Jones, Elaine

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This paper first discusses the issues and common concerns to keep in mind when designing a public involvement program to address a specific rate initiative or program. It then relates the experience of the City of Austin Water and Wastewater Utility in conducting a public involvement program in conjunction with a major cost-of-service rate study.