AWWA ACE93036

AWWA ACE93036 Workplace Diversity: Linking Diversity to Quality

Conference Proceeding by American Water Works Association, 01/01/1993

Ross, Beatrice Jones; Kunisawa, Byron N.

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To address changing workplace demographics, to improve the quality of services and products, and to increase the productivity, many American business, governmental agencies, organizations, and institutions are embarking on the diversity bandwagon without developing a significant comprehension of the complexity and impact of implementing substantive changes to their systems. Linking workplace diversity to quality means establishing a partnership between employees and managers and the organization. It means empowering managers and employees to give their ideas and best work efforts to develop quality products and services to the organization while the organization provides the work environment to facilitate this process.

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