AWWA ACE94056

AWWA ACE94056 Total Quality Management in a United Kingdom Water Supply Only Company
Conference Proceeding by American Water Works Association, 01/01/1994

Morton, Ian

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This paper describes the introduction and operation over a five year period of Total Quality Management in Bristol Water plc, a water supply only company operating in the United Kingdom. Total Quality Management has been introduced to reinforce customer assurance, improve efficiency of operation and to meet the growing needs for information demanded by independent Government appointed water industry regulators.